Return Policy

RETURNS

Returning items to Forestry Distributing and ForestryDistributing.com is easy. Returns must be initiated within 15 days of item shipment. Large quantity, special order, perishable, and temperature sensitive items may be non-returnable or subject to a restocking charge.

All product returns must be accompanied by a Returned Materials Authorization or "RMA". An RMA can be obtained by emailing support@forestrydistributing.com with your order number and reason for return. Opened bottles, pesticide containers, Verbenone, MCH and pheromone packaging cannot legally be shipped or returned. For damaged/defective products please contact us for instructions.

To qualify for a refund, all items must be returned unopened, and in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc intact. Do not mark or deface original manufacturer containers in any manner. We will not issue a refund if packaging is opened or not in its original condition. Forestry Distributing reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

Forestry Distributing will provide a full refund to you for returned items, less any shipping costs incurred to ship your order.

How to Return an Item:

• An RMA can be obtained by emailing support@forestrydistributing.com to notify us that you would like to return a product. Please state the reason for the return and your order number. Most items that have not been opened can be returned. Exceptions will be made if the item is damaged/defective in some way. Please note, we are not responsible for any errors in application/use by customer, and we do not condone off-lable use of our products.

• Our customer support representatives will issue an "RMA" and give you information on how and where to return the product.

• You will have to pay for the return shipping costs. For your protection, we recommend that all returns be sent back by a traceable carrier (such as UPS or FedEx) and that the shipment be insured in case the package is lost. We can provide a return shipping lable upon request, the cost of return shipping will be deducted from your refund. Once we receive and process your return we will issue a refund less any shipping costs on your order. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed. It typically takes 3-5 days for the refund to show in your account.